IMPORTANT! Be sure to check your Spam/Junk folder. If using a Gmail account, you'll want to check your 'PROMOTIONS' folder which is under 'CATEGORIES'. You can also check for updates by going to https://packagefromsanta.zendesk.com/hc/en-us and clicking on 'YOUR TICKETS'. It will require you to create a 'Help Desk' account in order for you to access. PLEASE NOTE: This 'Help Desk' account is NOT linked to your PackageFromSanta.com member account.