When will my order ship?

didn't get temporary password emailYou will receive an email once your order has shipped, so please be sure to check your spam or promotions folder in Gmail accounts. Items that ship to 'Parents of' are shipped out the same day, but shipped out separately.

As stated on customer receipts:

  • All orders ship out within 24 hours (Monday-Friday)
    • Fulfillment closed 11/24-11/27 due to the Thanksgiving holiday
  • Due to possible shipping delay with first class mail with the USPS, please allow up to 10 business days for your packages to arrive, unless shipping was upgraded
  • Canadian 'Platinum' packages, due to customs, could take longer

Alert Icon IMPORTANT! Your orders may arrive in separate deliveries. If you receive one child's package and not the others, we highly recommend waiting until all packages arrive before giving them to your children!

All Packages are shipped out in a timely manner per our website. Certain conditions that could delay your shipment, such as bad weather, postal delays due to COVID, and customs (when shipping to Canada) are beyond the control of PackageFromSanta.com.


  • Where can I find my tracking information? CLICK HERE
  • How long will it take to receive my package? CLICK HERE
  • Need to log in to your Member Account? CLICK HERE

Note_Icon.png Note: If you pre-ordered a package, your order will not ship until you personalize it.