When will my order ship?

didn't get temporary password emailπŸŽ„ After your order sets off on its merry way, we'll send an email notification - so peek in your spam or 'Promotions' tab in Gmail! Items labeled 'To the Parents of' are dispatched the same day, separately.

Here's a jolly summary:

  • πŸ›· Shipping begins: Nov 14th
    • 11/14-11/21: Orders ship within 48-72 hrs (M-F)
    • 11/22-12/21: Orders ship within 24-48 hrs (M-F)
      • πŸ¦ƒThanksgiving break from Nov 23rd-26th.
    • 12/22-1/31: Shipping dates (M-F)
      • πŸŽ…Christmas Day - Closed
      • πŸŽ‰New Years Eve and Day  - Closed C
      • Friday, December 29th
      • Thursday, January 4th
      • Thursday, January 11th 
  • πŸ“­ Allow up to 10 business days for USPS First Class deliveries due to the holiday rush.
  • Canadian 'Platinum' Orders? Or 'Parent Items' shipped in a box?
    • Customs might add a delay due to the holiday rush.

πŸ“ŒNote: If you pre-ordered a package, your order will not ship until you personalize it.

🎁 A festive tip!  Packages might arrive at different times. If one child's Santa letter package lands first, best to wait for the rest before the grand reveal! 

All Packages are shipped out in a timely manner per our website. Certain conditions that could delay your shipments, such as bad weather, postal delays due to COVID, and customs (when shipping to Canada) are beyond the control of PackageFromSanta.com.


  • Where can I find my tracking information? Click Here
  • How long will it take to receive my package? Click Here
  • Tracking Package Movement & Delivery Status? Click Here
  • Need to log in to your Member Account? Click Here
  • Items that ship separately to 'The Parents of...'? Click Here