Why can't I find the order I placed?

No worries, let's sleigh this together! 🎁

  1. ✨ First, ensure your order was placed with PackageFromSanta.com, as we do send automated email receipts. Please check your spam, junk, or promotions folder in Gmail. 
  2. 📌 Check your credit card statement. It should display "PackageFromSanta.com" and our contact number, 866-894-4789.
  3. 🌟 It's possible the order was made using a different email or there was a typo in the email address you entered. Please double-check. Due to our uniquely crafted site, we can't modify email addresses for accounts.

We apologize for any festive hiccups! If you need further assistance, please reach out to our support elves by clicking HERE