If a customer places an order on our site, they will receive an automated email receipt for their records. If you don't receive an email, make sure that you did place your order with PackageFromSanta.com
Please check your credit card statement to see if it shows our company PackageFromSanta.com and phone number 866-894-4789.
Also, when placing your order, check to see if you placed the order under a different email address or possibly typed in the wrong email address to create your account. Unfortunately, due to our custom site, we don't have a way of changing emails for an account. Sorry for any inconvenience.