Why do I have multiple charges?

multiple charges charged more than once two charges money deducted twice paid multiple times why

The 1st order # received is a 'Non Ship-able 'Pre-Order' (Sample: Pre-Order #EXPD12294) charged only for the Santa Letter Packages.

Once the Santa Letter Package is personalized with a ship to address, it is given a 'Ship-able' order # (Sample: Order # 79260) which there will only be a 2nd charge if you upgraded your package, upgraded shipping or added anything to the original pre-order package.

Example: This Elf originally ordered 3 packages and this sample shows he only personalized 1 of the Santa letter packages which shows total: $0.00 since he didn't add anything additional to that package. He still has 2 more packages to personalize. 

Hope this helps! If not, please feel free to contact us by clicking HERE!

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