Please be sure your order you are wanting to cancel has NOT been 'PROCESSED' or SHIPPED' or if you ordered too many 'Pre-Orders', please provide us with the 'Pre-Order' # that starts with letters (not numbers). If it is a 'Ship-able' order # starting with numbers, we may not be able to cancel due to the handling process on our end. However, please do still contact us ASAP by clicking HERE!
NOTE: If you ordered 1 Pre-Order Santa Letter Package, you will end up with 2 order #'s, so will NOT need to cancel any of the orders. The 'Pre-Order is NOT ship-able, but there will be a charge on that receipt for the Santa letter package along with shipping. The 'Ship-able' order that you personalized will only have a charge on it if you upgraded the package, shipping or added additional items.