We apologize for any inconvenience. If scheduled using the Online Scheduler (Not the Santa Call APP) and you did not receive your Santa call, it could be due to a number of reasons.
You should have received an automated email stating you had an incomplete call and the reason it was unsuccessful.
To reschedule your Santa call simply log in HERE using your email and password. You will then click on the dark green 'Calls' tab to reschedule your call once again.