Why did I only receive one of my packages?

received only one package got one package not the other didn't receive package missing package got one package not the other where is my packageUnfortunately, packages shipped on the same day are not guaranteed to be delivered on the same day. During the holiday seasons, shipping companies often face challenges, compounded by the ongoing employee shortage resulting from the Covid pandemic. Factors beyond their control, such as inclement weather, postal regulations, and customs procedures (for shipments to Canada), further contribute to potential delays.

We sincerely appreciate your understanding and patience during this time.

Per receipts:

All orders ship out within 24 hours (Monday-Friday) via USPS or UPS. Please allow up to 10 business days for your packages to arrive, unless shipping was upgraded. (Canadian packages, due to customs, could take longer).

Your orders may arrive in separate deliveries. If you receive one child's package and not the others, we highly recommend waiting until all packages arrive before giving them to your children.

All Packages are shipped out in a timely manner per our website. Certain conditions that could delay your shipment, such as bad weather, postal delays due to COVID, and customs (when shipping to Canada) are beyond the control of PackageFromSanta.com.

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