Why did I only receive one of my packages?

received only one package got one package not the other didn't receive package missing package got one package not the other where is my packageUnfortunately, packages that ship out the same day aren't guaranteed to be delivered the same day.

Due to Covid-19 pandemic continuing, shipping companies (especially the postal service) will struggle again this holiday season. The shortage of employees, along with other things out of their control, such as bad weather, postal regulations, and customs (when shipping to Canada).   

We would greatly appreciate everyone's patience, at this time. 

Per receipts:

All orders ship out within 24 hours (Monday-Friday) via USPS or UPS. Please allow up to 10 business days for your packages to arrive, unless shipping was upgraded. (Canadian packages, due to customs, could take longer).

Your orders may arrive in separate deliveries. If you receive one child's package and not the others, we highly recommend waiting until all packages arrive before giving them to your children.

All Packages are shipped out in a timely manner per our website. Certain conditions that could delay your shipment, such as bad weather, postal delays due to COVID, and customs (when shipping to Canada) are beyond the control of PackageFromSanta.com.

  • How long will it take to receive my package? CLICK HERE