Why did I only receive one of my packages?

We understand that waiting for packages can be quite the nail-biter, especially around the magical time of Christmas! 🌟 Unfortunately, even if packages, in the same household, are shipped on the same day, they aren’t guaranteed to arrive simultaneously. Shipping companies, facing the holiday rush and challenges like employee shortages and weather conditions, often experience delays. 🌨️ 🚚

πŸ“Œ Here’s what you need to know:

  • All orders are shipped within 48-72 hours (Monday-Friday) via USPS or UPS. 
  • You will receive an email once your order has shipped
    • Your Member Account will also provide you:
      • Shipping date
      • Tracking # for all USPS Priority or UPS.   
  • Please allow up to 10 business days for arrival unless you’ve chosen an upgraded shipping option. πŸ“† (For Canadian friends, customs may extend this a bit!)
  • Your Santa Letter packages may arrive in separate deliveries. 

If one package arrives before the others, we recommend keeping the secret a little longer and waiting until all packages are received before surprising your little ones. πŸŽ„ We truly appreciate your patience and understanding as we, and the elves, work with shipping services to bring joy to your doorstep! 🦌

  • How long will it take to receive my package? Click Here