Received 1 package but not the other(s)?

Please allow the full estimated ship time for the method of shipping you selected when ordering (Parcel 7-10; 1st Class 4-6; Priority 2-3). Priority shipping is only offered to US orders and is not 'guaranteed' 2-3 day delivery per the US postal service, especially when accounting for winter weather and the holiday rush.

Canadian orders are known to take longer than the estimated US shipping guidelines due to customs and the Canadian Post.

If you receive one child's package before the other(s), we recommend waiting until all packages arrive before giving them to your children.