All packages are shipped via the United States Postal Service (not UPS) Monday through Friday.
Orders placed 10/1/18 through 11/13/18 will ship out on 11/15/18.
Order placed 11/14/18 through 12/8/18 will ship out with 24-48 hours (Monday thru Friday)
Starting 12/09/18 midnight EST through 12/20/18: Packages will be shipped out the next business day (Monday-Friday) in efforts to get packages shipped out ASAP!
Certain conditions that could delay your shipment, such as bad weather, postal regulations, and customs (when shipping to Canada) are beyond the control of PackageFromSanta.com.
- Parcel: post 7-10 shipping days
- (May arrive sooner as it's coming from Michigan...aka the North Pole ;)
- First Class: 4-6 shipping days (per USPS no guarantee)
- Priority: 2-3 shipping days (per USPS no guarantee)
- Express, Overnight, 2nd Day Air: (IS NOT AVAILABLE)
If ordering late in the season, please consider selecting an 'after' Christmas letters if you feel your package(s) will not make it before Christmas! Kids absolutely love them! If it arrives before Christmas, as the USPS can be unpredictable, simply hide it and give it to your child after Christmas!
Items shipping to parents will come in a white confidential envelope, separate from the child's package, and all items ship out as First Class mail. It will come addressed: To the Parents of 'CHILD'S NAME'
PackageFromSanta.com will email you once your package(s) has shipped. If you selected priority shipping, the tracking # will be shown in your member account. You can log in by going HERE! Be sure to click on the Order Detail of your order # to find the tracking # (scroll down 1/2 way).
Per our receipts: (Prior to 12/09/18 orders shipped out within 24-48 hrs)
All orders ship out within 24-48 hours via USPS. (Excluding Saturdays and Sundays). Please allow up to 10 business days for your packages to arrive unless shipping was upgraded. (Canadian packages, due to customs, could take longer).
Your orders may arrive in separate deliveries. If you receive one child's package and not the others, we highly recommend waiting until all packages arrive before giving them to your children.
All Packages are shipped out in a timely manner per our website. Certain conditions that could delay your shipment, such as bad weather, postal regulations, and customs (when shipping to Canada) are beyond the control of PackageFromSanta.com.
If you have any questions or concerns with your order, please go to https://packagefromsanta.zendesk.com (Note: changes cannot be made after the package has been processed/shipped.)