All packages ship via the US Postal Service (not UPS) Monday through Friday.
Orders placed October 8th - November 12th will ship out on November 14th!
Orders placed November 13th - December 7th will ship out within 24-48 hours (Monday thru Friday).
Starting December 8th - December 20th, 11:59 pm EST: Packages will be shipped out the next business day (Monday-Saturday) in efforts to get packages shipped out ASAP!
Any orders placed as of December 21st, will not ship out until Monday.
Certain conditions that could delay your shipment, such as bad weather, postal regulations, and customs (when shipping to Canada) are beyond the control of PackageFromSanta.com.
- Parcel: post 7-10 shipping days
- (May arrive sooner as it's coming from Michigan...aka the North Pole ;)
- First Class: 4-6 shipping days (per USPS no guarantee)
- Priority: 2-3 shipping days (per USPS no guarantee)
- Mail Express Overnight (IS NOT AVAILABLE)
If ordering late in the season, please consider selecting an 'after' Christmas letter if you feel your package(s) will not make it before Christmas! Kids absolutely love them! If it arrives before Christmas, as the USPS can be unpredictable, simply hide it and give it to your child after Christmas!
Items shipping to parents will come in a white confidential envelope, separate from the child's package, and all items ship out as First Class mail. It will come addressed: To the Parents of 'CHILD'S NAME'
PackageFromSanta.com will email you once your package(s) has shipped. If you selected priority shipping, the tracking # will be shown in your member account. You can log in by going HERE! Be sure to click on the Order Detail of your order # to find the tracking # (scroll down 1/2 way).
Per our receipts: (Prior to 11/13/19)
All orders start shipping out starting November 14th, via USPS (Excluding weekends). Please allow up to 10 business days for your packages to arrive unless shipping was upgraded. (Canadian packages, due to customs, could take longer).
Your orders may arrive in separate deliveries. If you receive one child's package and not the others, we highly recommend waiting until all packages arrive before giving them to your children.
All Packages are shipped out in a timely manner per our website. Certain conditions that could delay your shipment, such as bad weather, postal regulations, and customs (when shipping to Canada) are beyond the control of PackageFromSanta.com.
If you have any questions or concerns with your order, please go to https://packagefromsanta.zendesk.com (Note: changes cannot be made after the package has been processed.)