In order to be able to download your video, be sure you have purchased the 'Keepsake' version. The 'Keepsake' version comes with a Christmas Eve video that is downloadable as well. It's created off of the original video for any personalization.
Every season, the bonus gift version of the video is available until 12/20. However, you can purchase the 'Keepsake' version through your Member Account which is made available for purchase until January 10th. After January 10th, all 'bonus gift' videos are removed off of our server forever.
Once the video is ready to view, you will be able to download it to your PC or DVD from your PackageFomSanta.com Member Account by clicking HERE. Click on the green 'VIDEOS' tab followed by the red 'Download' button.
Go here for detailed instructions: https://www.packagefromsanta.com/UpgradeVideo/
Please note: the watermark is removed from the 'downloadable' version. However, if you are watching/sharing online, the watermark will still appear.
If you are wanting to save the videos to your mobile device, you would need to download from our Free Video APP by clicking HERE! Just be sure you have enough space, on your phone, to save to your camera roll. Videos are approximately 80MB and the Christmas Eve videos are approximately 40MB.