We're sorry to hear that! Must have been a disconnect at the North Pole. When this happens, it will reset your phone call in your member account. Simply go to LOGIN and login using your email and password. Go to the 'Calls' section in your account. You should see where the call has been reset for you to schedule it again. If not, we would be more than happy to reset the call on our end. Please submit a ticket request by going here and we will get to you ASAP! Please be sure to check your spam folder or if you are using Gmail, please check the 'promotional' category in your email account. We wouldn't want you to miss our email back to you!