Sometime when you're having issues on a website, it could be just as easy as switching browsers or needing to clear your cache/cookies. If possible try using Google Chrome, and if you still have issues, simply press F12, on your keyboard. It will then open a side pop-up (shown below) which you will click on blue 'Storage' and click on 'Clear site date'. We hope this helps!
More in Depth clearing of all cache/cookies in your browsers:
Note: If you have passwords saved, you will want to uncheck the box that reads: passwords
Google Chrome for PC and/or Mac: Learn how to clear the browsing data. Please click on following link: https://support.google.com/chrome/answer/2392709?src=socgp&co=GENIE.Platform%3DAndroid&oco=1
Google Chrome for Android: Learn how to clear the browsing data. Please click on following link:
https://support.google.com/chrome/answer/2392709?co=GENIE.Platform%3DAndroid&hl=en&oco=0
Google Chrome for iOS: Learn how to clear the browsing data. Please click on following link:
https://support.google.com/chrome/answer/2392709?src=socgp&co=GENIE.Platform%3DiOS&oco=1
Internet Explorer: Learn how to delete your browsing history. Please click the following link:
https://support.microsoft.com/en-us/help/17438/windows-internet-explorer-view-delete-browsing-history
Firefox: Learn how to clear the cache/cookies. Please click the following link:
https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Safari: Learn how to remove stored cookies and data. Please click the following link:
https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac