Why do I have multiple order #'s?

🎅 Well, every item on Santa's list gets its own special attention! Here's a breakdown:

  • Your initial Order # (contains letters and #'s) represents your 'Pre-Order', serving as a confirmation for your package and shipping/handling fees.
  • The following Order # (6 digits) reflects your fully personalized Santa letter package, which is the one prepared for shipment. Rest assured, you've only been billed for the additional items you selected during your checkout process.

To review your charges:

  1. Simply log in to your Member Account HERE.
  2. You will be taken to the red 'Orders' tab.
  3. Select 'Order Details' for a comprehensive view of your receipts.

This way, you can see a detailed list of what's included in your order and the charges applied.