Why do I have multiple order #'s

All orders placed on our site are considered 'Pre-Order(s)'. Pre-Order#'s start with 3 letters followed by 6 digits (Ex: PFS614636).

NOTE: Pre-Order(s) will not ship until the package(s) is personalized.

Here is an example of a 'Pre-Order' where 2 Gold Packages were pre-ordered. Each Package is a separate transaction that is personalized per child. Once each package is personalized, it will assign a 6-digit final order number that is associated with the physical package that ships. (Ex: 123456). This example Pre-Order (below), once completed, will have (2) 6-digit order numbers.

After a 6-digit order number is issued to a child's shippable package, there will be a free bonus Personalized Santa Call and free bonus Personalized Video for that particular child. They can be found in the tabs above called 'Videos' and 'Calls'