Why am I locked out of my account?

Sorry to hear you forgot your password. Due to fraud protection, our passwords are case sensitive and we only allow 5 attempts before locking out an account. We would be more than happy to reset your account. Just go to submit a request ticket. We will email you back ASAP! Please be sure to check your spam folder or if you are using Gmail, they have different categories, so please check the 'promotional' category in your email account. We wouldn't want you to miss our email back to you! Should you forget your password in the future, simply click the link 'forgot your username and password?' This way we can auto send you an email or text to reset it. :)