Browse our FAQ topics to find your answer:

Package From Santa® & Bonus Items

About PackageFromSanta®

• What is PackgeFromSanta.com?

5 Bonus Gifts

• Details on the 5 Bonuses

Santa Videos

Santa Video - Personalization

• How do I personalize my child's Santa video?
• How long will my Free Bonus Santa Video be available?
• Can I personalize a video for more than one child?
• Can't find child's name when personalizing the Santa video?
• What languages do you have for the Santa Videos and Phone Calls?
• What is included in the 'Keepsake' Video?

More Articles

Santa Video - Post Creation

• How to View, Upgrade/Purchase, Download, and Share Your Child's Video:
• How can I view videos from previous years?
• Can I make changes to my child's video?
• Will I get a DVD copy of my child's video?
• Troubleshooting Video Issues:
• How do I get a refund on my Video APP or Call APP?

Santa Calls

Using the Online Web Scheduler

• Navigating Unscheduled/Missed/Scheduled Santa Calls

Using our Free Santa Call App:

• Navigating Unschedule/Missed/Scheduled Santa Calls

Ordering

Ordering and Product Details

• When do you open?
• Why can't I find the order I placed?
• How can I preview the Santa Letters?
• How do I personalize my order?
• How do I place multiple orders at once?
• How can I gift a Santa Letter Package?

More Articles

Payment and Pricing Concerns

• Trying to charge for things that already come in the package?
• Why can't I enter my credit card payment?
• Why won't my order process?
• Why am I being charged for things that already come included in the package?
• What methods of payment are accepted?

Customer Service & Support

• Why am I not receiving my emails from you?
• How do I make changes to my order?
• How do I contact customer service by phone?
• How can I print bonus items if I don't have a printer?
• Can I place my order over the phone/Need additional help?
• Can I purchase individual items on your site?

More Articles

Safety and Security

• Is my child's personalized information safe?

Shipping / Billing

General Shipping Questions

• Items that ship separately to the 'Parents'!
• When will my order ship?
• What is my tracking #?
• How long will it take to receive my package?
• Why did I only receive one of my packages?
• Can I Select a Specific Shipping Date?

More Articles

General Billing Questions

• Why do I have multiple charges?
• Didn't receive my email receipt?
• How do I get a refund?

Member Account

Member Account

• How do I change my password?
• What can I find in my Member Account?
• Member Account Login Help
• How do I change my email address?
• How can I delete my account

General (Emails, SMS, etc.)

General Questions

• How do I stop receiving SMS Text alert?
• How do I unsubscribe from your emails?
• Why am I not receiving your emails?
• What are the ingredients for Sugar Cookie, Snowman Marshmallow Pop and Reindeer Food?
• Do you have an Influencer Program?
• Do you have a Joint Venture and/or Affliliate Program?

Technical

Photo & Browser Issues

• Why can't I upload my photos?
• How to know/update/change website browser?
• How to clear my browser's cache/cookies?