Browse our FAQ topics to find your answer:

Santa Letter Packages & Bonus Items

Santa Packages & How it works

• Why do I have to pay first?
• What are the different packages you offer and pricing?
• Do you have Santa Letter Packages in different languages?

5 Bonuses that come with every Package!

• Personalized Video From Santa!
• Personalized Phone Call From Santa
• Personalized Nice List Guide!
• My Santa 'Live'!
• Letters To Santa Online Service!

Santa Videos

Santa Video - Creating a Video

• How do I personalize my child's Santa video?
• What information is needed to personalize the video?
• Can I personalize a video for more than one child?
• How do I add photos to my child's video?
• What languages do you have for the Santa Videos and Phone Calls?
• Did not receive temporary password (Video APP)

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Santa Video - After Creation

• Can I purchase my child's video?
• How do I download my child's video?
• How can I view my child's video?
• Can I make changes to my child's video?
• How can I share my child's video?
• Purchased Keepsake Video but it's not showing in Video APP?

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Santa Calls

Santa Call (Online Web Scheduler)

• What languages do you have for the Santa Calls and Videos?
• Santa Call didn't come through or it was missed!
• What information is needed to schedule my child's Santa Call (Using Web Scheduler)?
• How do I personalize my child's Santa Call?
• How do I change/reschedule a call?
• How can my child listen to Santa's call again? (Scheduled online)

Santa Call (Mobile App)

• Not the parent? Here's how to give the parents instructions for the Santa Call.
• What information is needed to schedule my child's Santa call (Using Call APP)?
• How do I download your Santa Call APP?
• Santa Call didn't come through on my APP!
• How can my child listen to Santa's call again? (Mobile App)
• Purchased Santa Call but it's not showing in Call APP?

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Ordering

Placing An Order

• How can I preview the Santa letters?
• Trying to charge for things that already come in the package?
• What information is needed to Personalize the Santa Letters?
• Where can my child write and send a letter to Santa?
• Do you have new Santa Letters this year?
• Can I purchase individual items on your site

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Already Placed An Order

• Where can I personalize my order?
• How can I print bonus items if I don't have a printer?
• Trying to charge for things that already come in the package?
• How do I personalize the Bonus Gifts?
• Where do I enter the ship to address?
• Why do I have multiple order #'s

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Shipping / Billing

General Shipping Questions

• When will my Santa Letter Package ship?
• How can I track my package?
• Why did I only receive one of my packages?
• Can I select a ship date?
• Can I combine shipping of multiple packages.
• How do I make changes to my ship to address?

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General Billing Questions

• Why do I have multiple charges?
• I didn't receive my email receipt
• What methods of payment are accepted?

Member Account

Member Account

• Do I have to have a member account?
• Why can't I log into my Member Account?
• Why am I locked out of my account?
• How can I retrieve my password?
• How do I change my email address?
• How can I delete my account

General

General Questions

• Why am I not receiving my emails from you?
• What are the ingredients for Sugar Cookie, Snowman Marshmallow Pop and Reindeer Food?
• Do you have a Joint Venture and/or an Affiliate Program?
• How do I unsubscribe from your emails?
• How do I get a refund?

Technical

Internet Browsers

• How to know/update/change website browser?
• How do I clear my browser's Cache?