Browse our FAQ topics to find your answer:
Package From Santa® & Bonus Items
What is PackageFromSanta?
5 Bonuses that come with every Package!
Santa Video - Creating a Video
- How do I personalize my child's Santa video?
- How do I add photos to my child's video?
- How long will my video be available?
- Can I personalize a video for more than one child?
- Can't find child's name when personalizing the Santa video?
- What languages do you have for the Santa Videos and Phone Calls?
Santa Video - After Creation
- How can I View/Purchase/Download/Share my child's video?
- How can I view videos from previous years?
- How do I get a refund on my Call or Video APP?
- Can I make changes to my child's video?
- Purchased Keepsake Video but it's not showing in Video APP?
- Will I get a DVD copy of my child's video?
Santa Call (Online Web Scheduler)
Santa Call (Mobile App)
- How do I download your Santa Call APP?
- How can my child listen to Santa's call again? (Mobile App)
- Why is Santa's saying the wrong age?
- What information is needed to schedule my child's Santa call (Using Call APP)?
- What is an elf passcode or forgot your passcode?
- Santa Call didn't come through on my APP!
Haven't Ordered Yet
- How can I preview Santa Letters?
- How do I place multiple orders at once?
- How can I gift this to another family member?
- How do I redeem a voucher code?
- How do I contact customer service by phone?
- Can I order multiple packages in one transaction?
Already Placed An Order
- Why can't I find my order I placed?
- Why am I not receiving my emails from you?
- How do I make changes to my order?
- How do I personalize my order?
- Why do I have multiple order #'s
- Where do I enter the ship to address?
Shipping / Billing
General Shipping Questions
- Items that ship separately to the 'Parents'!
- When will my order ship?
- What is my tracking #?
- How long will it take to receive my package?
- Why did I only receive one of my packages?
- Can I Pick a shipping date?