Browse our FAQ topics to find your answer:
Package From Santa® & Bonus Items
Santa Videos
Santa Video - Personalization
- How do I personalize my child's Santa video?
- How long will my Free Bonus Santa Video be available?
- Can I personalize a video for more than one child?
- Can't find child's name when personalizing the Santa video?
- What languages do you have for the Santa Videos and Phone Calls?
- What is included in the 'Keepsake' Video?
Santa Video - Post Creation
Santa Calls
Ordering
Ordering and Product Details
- When do you open?
- Why can't I find the order I placed?
- How can I preview the Santa Letters?
- How do I personalize my order?
- How do I place multiple orders at once?
- How can I gift a Santa Letter Package?
Payment and Pricing Concerns
Customer Service & Support
- Why am I not receiving my emails from you?
- How do I make changes to my order?
- How do I contact customer service by phone?
- How can I print bonus items if I don't have a printer?
- Can I place my order over the phone/Need additional help?
- Can I purchase individual items on your site?