Browse our FAQ topics to find your answer:

Member Account

General Account Questions

• Joint Ventures and Affiliate Program
• How do I unsubscribe from your emails?
• Why am I not receiving my emails from you?
• Do I have to create a member account?
• How do I access my Member Account?
• Why am I locked out of my account?

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Our Products

Santa Packages

• What are the different Santa Letter Packages and Pricing?

Santa Call (Online Web Scheduler)

• Santa Call didn't come through
• What information is needed to schedule my child's Santa Call?
• How do I personalize child's Santa Call?
• Can I listen & share my child's call once completed?
• Missed Santa's call or think he didn't call?

Santa Call (Mobile App)

• Santa Call didn't come through
• Did not receive temporary password
• What is an elf passcode?
• What information is needed to schedule my child's Santa call?
• How do I change/reschedule a call?
• Can I listen & share my child's call once completed?

Santa Video - Creating a Video

• Did not receive temporary password
• How do I personalize my child's Santa video?
• What information is needed to personalize the video?
• Can I personalize a video for more than one child?
• Can't find child's name when personalizing the Santa video?
• How do I add photos to my child's video?

Santa Video - After Creation

• How can I view my child's video?
• Can I view my videos from previous years?
• Can I make changes to the video?
• How do I download my child's video?
• How can I share my child's video?
• Can I purchase my child's video?

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Ordering

Placing An Order

• When do you open?
• How can I preview the Santa letters?
• Can I purchase individual items on our site
• Can I gift this package to another adult family member to personalize?
• How do I contact customer service by phone?
• Can I place my order over the phone?

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Already Placed An Order

• How do I personalize my free bonus items?
• How can I change the photo in my printable nice list guide?
• Where do I enter the ship to address?
• How do I get a refund on my Call or Video APP?
• How do I cancel my order?
• Why do I have multiple order #'s

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Shipping / Billing

General Shipping Questions

• When will Santa letter packages be shipped?
• Do you ship internationally?
• How do I make changes to my ship to address?
• Can I pick a ship date?
• Can I combine shipping of multiple packages.
• How do I know If my package has shipped?

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General Billing Questions

• Why do I have multiple charges?
• I didn't receive my email receipt
• What methods of payment are accepted?

Technical

Internet Browsers

• How do I check what browser I'm using and if it's up to date?
• How do I clear my browser's Cache?