Browse our FAQ topics to find your answer:
- Did not receive temporary password
- What is an elf passcode?
- What information is needed to schedule my child's Santa call?
- How do I change/reschedule a call?
- Santa didn't call my phone
- Missed Santa's call
- How do I view my child's video?
- Can I view my videos from previous years?
- Can I make changes to the video?
- How do I download my child's video?
- How do I share my child's video?
- Can I purchase my child's video?
- When will you start taking orders?
- Can I place my order over the phone?
- How do I place multiple orders at once?
- What information is needed for the letter personalization?
- How do I enter a coupon code?
- Why won't my order process?
Shipping / Billing
- Do you ship internationally?
- How do I make changes to my ship to address?
- When will packages be shipped?
- Can I pick a ship date?
- Can I combine shipping of multiple packages.
- How do I know If my package has shipped?