Browse our FAQ topics to find your answer:
Package From Santa® & Bonus Items
- How do I personalize my child's Santa video?
- How long will my Free Bonus Santa Video be available?
- Can I personalize a video for more than one child?
- Can't find child's name when personalizing the Santa video?
- What languages do you have for the Santa Videos and Phone Calls?
- What is included in the 'Keepsake' Video?
- When do you open?
- Why can't I find the order I placed?
- How can I preview the Santa Letters?
- How do I personalize my order?
- How do I place multiple orders at once?
- How can I gift a Santa Letter Package?
- Why am I not receiving my emails from you?
- How do I make changes to my order?
- How do I contact customer service by phone?
- How can I print bonus items if I don't have a printer?
- Can I place my order over the phone/Need additional help?
- Can I purchase individual items on your site?
Shipping / Billing
- Items that ship separately to the 'Parents'!
- When will my order ship?
- What is my tracking #?
- How long will it take to receive my package?
- Why did I only receive one of my packages?
- Can I Select a Specific Shipping Date?