Browse our FAQ topics to find your answer:
- How can I view my child's video?
- Can I view my videos from previous years?
- Can I make changes to the video?
- How do I download my child's video?
- How can I share my child's video?
- Can I purchase my child's video?
- When do you open?
- How can I preview the Santa letters?
- Can I purchase individual items on our site
- Can I gift this package to another adult family member to personalize?
- How do I contact customer service by phone?
- Can I place my order over the phone?
- How do I personalize my free bonus items?
- How can I change the photo in my printable nice list guide?
- Where do I enter the ship to address?
- How do I get a refund on my Call or Video APP?
- How do I cancel my order?
- Why do I have multiple order #'s
Shipping / Billing
- When will Santa letter packages be shipped?
- Do you ship internationally?
- How do I make changes to my ship to address?
- Can I pick a ship date?
- Can I combine shipping of multiple packages.
- How do I know If my package has shipped?