Browse our FAQ topics to find your answer:
- How do I view my child's video?
- Can I view my videos from previous years?
- Can I make changes to the video?
- How do I download my child's video?
- How do I share my child's video?
- Can I purchase my child's video?
- How do I preview the Santa letters?
- Can I place my order over the phone?
- How do I place multiple orders at once?
- What information is needed for the letter personalization?
- How do I enter a coupon code?
- Why won't my order process?
Shipping / Billing
- When will packages be shipped?
- Do you ship internationally?
- How do I make changes to my ship to address?
- Can I pick a ship date?
- Can I combine shipping of multiple packages.
- How do I know If my package has shipped?