Browse our FAQ topics to find your answer:
Santa Letter Packages & Bonus Items
Santa Videos
Santa Video - Creating a Video
- How do I personalize my child's Santa video?
- What information is needed to personalize the video?
- Can I personalize a video for more than one child?
- How do I add photos to my child's video?
- What languages do you have for the Santa Videos and Phone Calls?
- Did not receive temporary password (Video APP)
Santa Video - After Creation
- Can I purchase my child's video?
- How do I download my child's video?
- How can I view my child's video?
- Can I make changes to my child's video?
- How can I share my child's video?
- Purchased Keepsake Video but it's not showing in Video APP?
Santa Calls
Santa Call (Online Web Scheduler)
- What languages do you have for the Santa Calls and Videos?
- Santa Call didn't come through or it was missed!
- What information is needed to schedule my child's Santa Call (Using Web Scheduler)?
- How do I personalize my child's Santa Call?
- How do I change/reschedule a call?
- How can my child listen to Santa's call again? (Scheduled online)
Santa Call (Mobile App)
- Not the parent? Here's how to give the parents instructions for the Santa Call.
- What information is needed to schedule my child's Santa call (Using Call APP)?
- How do I download your Santa Call APP?
- Santa Call didn't come through on my APP!
- How can my child listen to Santa's call again? (Mobile App)
- Purchased Santa Call but it's not showing in Call APP?
Ordering
Placing An Order
- How can I preview the Santa letters?
- Trying to charge for things that already come in the package?
- What information is needed to Personalize the Santa Letters?
- Where can my child write and send a letter to Santa?
- Do you have new Santa Letters this year?
- Can I purchase individual items on your site
Already Placed An Order
- Where can I personalize my order?
- How can I print bonus items if I don't have a printer?
- Trying to charge for things that already come in the package?
- How do I personalize the Bonus Gifts?
- Where do I enter the ship to address?
- Why do I have multiple order #'s